Review

Subscription, Cancellation and Refund Policy

Draft version 0.1 ·

Draft (version 0.1): these texts are not yet in force and will be published after legal review. Highlighted fields will be filled in once the company is set up.

1. Seller

Subscriptions are sold by Paddle.com Market Ltd. as merchant of record; Paddle issues invoices and collects taxes. This policy applies together with Paddle's buyer terms.

2. Plans and trial

  • Plans: monthly, 3-monthly, 6-monthly and yearly. Current prices are shown at checkout.
  • 10-day free trial: you are not charged during the trial; cancel before it ends and you pay nothing. One trial per person.
  • When the trial ends, the plan you chose starts automatically. We send a reminder 3 days before.

3. Automatic renewal and cancellation

  • Subscriptions renew automatically for the same period.
  • Cancel with one click in Settings → Subscription. Cancellation takes effect at the end of the current period; premium access continues until then.
  • Price changes apply only from the next renewal and are announced at least 30 days in advance.

4. Right of withdrawal

  • EU and UK: you have a 14-day right of withdrawal for digital content and services; it ends if you expressly ask for the service to start immediately and acknowledge that you lose this right.
  • Türkiye: under Art. 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal for services performed instantly online once performance has started with the consumer's approval. Separate approval is requested at checkout.

5. Refunds

Independently of statutory withdrawal rights, our voluntary refund policy is:

  • Request a refund within 14 days of your first paid charge and you receive a full refund.
  • Renewals: refunded if requested within 7 days of the renewal date and the Service was not used in the renewed period.
  • If a technical problem prevented you from using the Service, you receive a proportional refund or extra time.
  • Premium time awarded for contributions is not refundable.
  • How to request: the link in Paddle's receipt e-mail or e-mail. Refunds reach your payment method within 5-10 business days.

6. Account closure

If an account is closed for breach of the Terms of Use, the remaining period is not refunded; if it was closed in error, it is.